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Privacy Policy

Last updated: June 14, 2026

This Privacy Policy describes how Leading Cooling and Heating, LLC (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of our customers and visitors to our website.

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by Leading Cooling and Heating, LLC via:

  • Our website located at leadingcooling.com (the “Website”);
  • Our interactive AI chat assistant, named Olivia, deployed on our Website;
  • Inbound and outbound telephone calls handled or processed by our AI receptionist; and
  • Any other digital touchpoints, text message channels, or portals operated by us.

By using our Website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide to us when you request service, schedule appointments, submit forms, or interact with our AI receptionist. This includes:

  • Name, telephone number, email address, and service address.
  • The nature of your HVAC issue, service requests, and equipment history.
  • Scheduling preferences, date and time slots selected, and notes regarding your property.
  • Email addresses submitted via our financing page notification waitlist form.

B. Information Collected Automatically

When you visit our Website, certain information is automatically collected by our web servers and third-party tools, including:

  • Internet Protocol (IP) address, browser type, browser version, and operating system.
  • Device type, screen resolution, and mobile device identifiers.
  • Pages visited, time and date of visit, duration of visits, and referring URL.

C. Information Collected by Third-Party Analytics

We use third-party analytics services to analyze traffic and usage patterns. Specifically:

  • Google Analytics: Collects behavioral data, visitor demographics, and traffic sources. You can review Google's privacy practices at [GOOGLE PRIVACY POLICY URL].
  • Meta Pixel (formerly Facebook Pixel): Measures the effectiveness of advertising by understanding actions taken on our Website. You can review Meta's privacy policy at [META PRIVACY POLICY URL].

These third-party platforms may set cookies or use tracking pixels to collect and track behavioral data across websites.

D. Information Collected via the AI Receptionist

To provide efficient scheduling and response capabilities, our AI receptionist (Olivia) processes and stores:

  • Inbound and outbound call recordings and automated transcripts.
  • Chat logs and transcripts of conversations held within our Website's chat widget.
  • Any personal information, service descriptions, or details you volunteer during these interactions.

This data is stored securely in our proprietary internal database.

E. No Payment Card Data Collection

Important Notice: We do not collect, process, or store credit card numbers, bank account details, or other financial payment information via our Website, AI chat, or AI phone systems. All payments for diagnostic fees, repairs, maintenance memberships, and installation services are collected in person on-site by our service technicians at the time of service.

3. How We Use Your Information

We use the information we collect for the following operational purposes:

  • Scheduling and dispatching our technicians to your property.
  • Communicating with you regarding your service requests, estimates, and appointments.
  • Operating, maintaining, training, and improving our AI receptionist (Olivia) and Website functionality.
  • Sending appointment confirmations, reminders, follow-ups, and customer feedback surveys.
  • Monitoring and analyzing Website usage and traffic trends to improve user experience.
  • Notifying financing waitlist subscribers when financing options become available.
  • Complying with legal obligations, licensing requirements, and resolving disputes.

We do not sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We share your personal information only with trusted third parties as necessary to operate our business, specifically:

  • Jobber (Field Service Management): We share customer names, phone numbers, email addresses, service addresses, and appointment details with Jobber (jobber.com) to coordinate scheduling, dispatching, invoicing, and service tracking. You can review Jobber's privacy policy at [JOBBER PRIVACY POLICY URL].
  • Analytics Providers: Usage and behavioral tracking data is shared with Google Analytics and Meta as described in Section 2.

Outside of these designated operational tools, we do not share your information with third parties for marketing or any other commercial purposes.

Legal Disclosures: We may disclose your personal information if required to do so by law, court order, subpoena, or in response to a government request, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of our company, our employees, our customers, or the public.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Customer Records and Service History: Customer contact details, addresses, and service invoice histories are retained for a minimum of [X] years to comply with Louisiana contractor licensing, tax, and record-keeping requirements.
  • AI Chat and Call Transcripts: Recordings and transcripts of interactions with Olivia are retained for a period of [X] months for quality assurance, training, and service verification purposes.
  • Financing Waitlist: Email addresses collected for the financing waitlist are retained until our financing options are launched and waitlist subscribers are notified, or until you request removal.
  • Analytics Data: Automatically collected usage data is subject to the retention schedules set within Google Analytics and Meta Pixel.

6. Cookies and Tracking Technologies

Our Website uses cookies—small files stored on your device—to optimize performance, customize your experience, and analyze site traffic.

You can manage, restrict, or disable cookies through your browser settings. Please note that if you disable cookies, some portions of our Website or our AI chat assistant may not function correctly.

7. AI Receptionist Disclosure

We utilize Olivia, an AI receptionist, to handle initial customer service requests, help schedule appointments, and answer FAQs both on our Website's chat widget and via our inbound phone system.

  • Conversations with Olivia may be recorded, transcribed, and logged in our database.
  • AI responses provided by Olivia are for general informational purposes only and do not constitute professional diagnostics, binding service quotes, or a legal guarantee of technician availability.
  • If you prefer not to interact with our AI assistant or would like to speak directly to a human team member, you may request a transfer or call our main business line at (337) 284-0012.

8. Children's Privacy

Our Website and HVAC services are not directed at, designed for, or marketed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [PRIVACY CONTACT EMAIL] so that we may take immediate steps to delete the data from our records.

9. Louisiana-Specific Privacy Rights

ATTORNEY REVIEW REQUIRED — SUBJECT TO REVISION

Depending on the current state of consumer privacy law in Louisiana (including any updates to the Louisiana Consumer Privacy Act or similar statutes), Louisiana residents may have specific rights regarding their personal data, which may include:

  • The right to confirm whether we process your personal data.
  • The right to access the specific personal data we hold about you.
  • The right to request the correction of inaccuracies in your personal data.
  • The right to request the deletion of personal data provided by or obtained about you.

To exercise any of these rights, please contact us using the information provided in Section 13.

10. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, modification, or disclosure.

However, please be aware that no security measures are 100% secure. We cannot guarantee the absolute security of your data transmitted over the internet or stored in our databases.

11. Third-Party Links

Our Website contains links to external, third-party websites, including Google for review aggregation, local community organizations, or third-party financing partner portals. We do not control and are not responsible for the privacy practices, content, or cookie policies of these external sites. We recommend reviewing the privacy policy of any site you visit.

12. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date at the top.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

Leading Cooling and Heating, LLC

Email: [PRIVACY CONTACT EMAIL]

Phone: (337) 284-0012

Address: 100 E Vermilion St, Lafayette, LA 70501

Tap to Call: (337) 284-0012